CORPORATE PHILOSOPHY

The Pyramid Clinic at the Lake is committed to clear standards for all interpersonal interactions and business actions. These are laid down in our Corporate Philosophy, in the expectation that they will be put into practice by every member of staff.

Sensitivity
Our dealings with one another and our relationships with patients demand the highest personal qualities. This is why sensitivity is the top priority here at the Pyramid Clinic. Our staff respond sympathetically and individually to the wishes, requests, needs and fears of all our patients. Maintaining a true service mentality on a day-to-day basis is the overriding aim of our clinic at all levels of operation.

Credibility
Sensitivity must be genuine if it is to be wholeheartedly received. Every medical procedure also requires a particularly high level of trust that should never be compromised. In all our interactions at the Pyramid Clinic at the Lake we aim for the highest level of credibility. Any unnecessary action that might have a negative effect on patient trust is therefore avoided. We actively engage in open dialogue with all of our patients.

Unique atmosphere
The Pyramid Clinic at the Lake is a pioneering company that is unique in its origins, philosophy and business approach. The uncompromising independence, clear commitment to medical entrepreneurship, distinctive architecture, close proximity of the clinic to both lake and city, personal ambience and dual focus on the highest professional and social competence make it stand out as something special within the Swiss health market. We aim to preserve this singularity at all costs.

Profitability
The Pyramid Clinic at the Lake is an autonomous business run along modern business management lines. It is commercially independent and accountable only to its clients and shareholders. We consciously reject the idea of an exaggerated shareholder value. Our business approach is to focus firmly on selected surgical specialities. The clinic does not draw on any public funding whatsoever. Efficient structures and lean processes have created a level of productivity that is exemplary in the health sector. Administration and bureaucracy are kept to an absolute minimum.

Quality
At the Pyramid Clinic we view quality as a matter of striking a balance between supreme performance, profitability, efficiency and effectiveness. Our staff strive for excellence in everything they do. As a member of the Swiss Leading Hospitals, we have an obligation to meet certain standards at all times. Through systematic management of our quality measures, based on the fundamental principles of Total Quality Management (TQM), we create, practise and promote permanent quality awareness at all levels.

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