http://www.pyramide.ch/

Bellerivestrasse 34
CH-8034 Zürich
Phone +41 (0)44 388 15 15
Fax +41 (0)44 381 26 26
info@pyramide.ch

TQM CASE STUDY

Total Quality Management Case Study
The quality management by Pyramid Clinic at the Lake was examined by Dr. rer. pol. Michèle Etienne in her publication "TQM-Leitfaden für Spitäler", issued in 2005.

The Pyramid Case Study (in German) can be downloaded here as a PDF: > Studie im PDF-Format.

The entire publication "TQM-Leitfaden für Spitäler" can be ordered from the Haupt-Verlag in Bern: http://verlagsshop.haupt.ch.
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