TQM CASE STUDYTotal Quality Management Case StudyThe quality management by Pyramid Clinic at the Lake was examined by Dr. rer. pol. Michèle Etienne in her publication "TQM-Leitfaden für Spitäler", issued in 2005. The Pyramid Case Study (in German) can be downloaded here as a PDF: > Studie im PDF-Format. The entire publication "TQM-Leitfaden für Spitäler" can be ordered from the Haupt-Verlag in Bern: http://verlagsshop.haupt.ch. |
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